My technical writer positions have let me work on a variety of projects, using several types of media, including online help, Web writing, hardware and software documentation, and copywriting.
At Help/Systems, I write user guides, online help, and marketing copy. I took this position because it provided an opportunity to focus on writing, and it provided an opportunity for ownership of my projects. At my previous job, I was the only technical writer for about 50 products, and did more editing than writing. With Help/Systems, we have three writers working on about 20 products, so I can actually learn about the products that I write about.
Prior to Help/Systems, I was the Technical Communications Supervisor at Open Systems International (OSI). I started as a senior writer before becoming supervisor of the newly-formed Technical Communications department. I helped develop the new department, including setting goals, creating processes and procedures, and developing quality standards. I managed projects for one full-time writer and one part-time assistant. I conducted documentation training for new software developers and administrative staff, managed document production and distribution, and wrote and edited content for product documentation, marketing materials, and the Web site.
Prior to OSI, I worked at Unisys as a Technical Writer. I worked with engineers to research, analyze, and write content for software and hardware products. I conducted usability tests, worked with digital video and sound production, and wrote content for an internal Web site. I also gained XML editing experience (Epic Editor) while working in a content management system (Content@).
I had several paraprofessional jobs in college, including a student academic adviser and a technology information specialist. The advising position taught me how to work with people in a professional environment, while providing guidance and support to first year students. The technology information specialist position let me extend my interests in computers, and eventually led to me finding the Technical Communication program.
