mdtlogoMedtronic: Project Manager (Contract)

August 2013 – present


  • Define, plan and manage technical documentation deliverables for Medtronic’s Cardiac Rhythm Disease Management business unit
  • Work with cross-functional teams to identify and create accurate and compliant technical information
  • Write content and build patient and technical manuals using Framemaker and MAPS, an internal content management system
  • Internal process improvement projects (identifying technology tools to manage projects)


  • Designed SharePoint library and organized project data for active CRDM projects.
  • Revamped post-market technical communication project sites (applied consistent site templates, layout, and improved overall user experience)


U.S. Bank: Technical Documentation Manager

November 2012 – August 2013


  • Serve as key contact for technical documentation projects
  • Manage content and interactive functionality for 1,500+ pages of context-sensitive webhelp
  • Write and implement technical documentation processes and procedures


  • Conceived and implemented cross-team processes for updating webhelp during waterfall and agile software releases.
  • Streamlined documentation output by using RoboHelp to single-source online help, user guides, and other technical documentation.
  • Improved overall help user experience by redesigning look and feel, performing substantive edits, applying a custom CSS stylesheet, and changing how information is presented.
  • Set up RoboHelp as a single-source system for generating online help, user guides and review documents


Help/Systems, LLC: Senior Technical Writer

May 2007 – November 2012


  • Write, edit, and maintaine user documentation for green screen and GUI products
  • Edit content and manage posts for multiple corporate blogs
  • Write copy for ads, mailers, brochures, post cards, and press releases


  • Initiated and led project to convert outdated PDF and JavaHelp-based user guides into HTML5-based webhelp
  • Created standard look and feel for webhelp across multiple product lines
  • Designed and managed interactive functionality of employee Intranet site
  • Updated help layout and topic naming conventions to make documentation more task-based

Independent Communications Consultant

November 2010 – present

  • Created web portfolio for Chelsea Lindeamann Photography
  • Wrote content and designed web site for Technical Glass Group
  • Wrote content and created web portfolio for Wildside Photography


Open Systems International, Inc.

Superviser of Technical Communications: February 2005 – May 2007


  • Write and edit content for user guides, configuration guides, and design descriptions
  • Manage documentation library
  • Manage work load and performed performance evaluation for one full-time writer and one part-time intern.


  • Designed and implemented Microsoft Sharepoint portal for collaborative work on documentation
  • Managed work load and performed performance evaluation for one full-time writer and one part-time intern.
  • Created and applied new Word template to over 60 user manuals
  • Conducted documentation training sessions for engineers and new hires.
  • Created searchable, HTML-based product documentation CD‐ROM for customers.


Unisys Corporation: Technical Writer

July 2001 – January 2005


  • Write content for product user guides and help systems
  • Participate in product usability testing
  • Operate equipment for Digital Video team
  • Write content and update HTML pages for department Intranet site


  • Involved in creating new digital video team
  • Assisted in setting up usability lab
  • Assisted in setting up content management system for re-use
  • Maintained information modules in content management system.


University of MN: Information Technology Professional

June 1999 – July 2001

  • Answered computer helpline for UMN staff, faculty, students, and alumni
  • Updated technical content for Internet Helpline Knowledgebase
  • Assisted with teaching software classes (Word, Dreamweaver, Photoshop)