Online Help

With more web-based solutions coming every year, the old standard of printed documentation doesn’t apply. I have worked with 5 different versions of RoboHelp, and 2 versions of Flare. Both are great tools for creating and managing modular content for large help systems. And with a little CSS knowledge, you can easily match the look and feel of the web site or product you are writing about.

Help/Systems HTML5-Based WebHelp

Home PageAt Help/Systems, I proposed and implemented a WebHelp solution to replace PDF user guides. WebHelp provided greater flexibility  for styles, using multimedia, and modifying the output to match the product look and feel. I eventually converted the help to HTML5 using MadCap Flare, which allowed for an even more customizable look and feel, cleaner formatting options, and single-sourcing output.

Screenshot examples of HTML5-based WebHelp at Help/Systems, LLC

U.S. Bank SinglePoint Help Project

SPT Help 3At U.S. Bank, one project I started was to update the SinglePoint WebHelp appearance. I created a new style sheet, updated the skin file, added a logo for branding, added a search button, cleaned up the breadcrumbs, and changed the print icon.

Before and after screenshots of the progression of the SinglePoint online help